Terms of Service
Last updated: 8 February 2025
1. Introduction
Welcome to Rooted in Motion. These Terms of Service ("Terms") govern your use of our website and services. By booking a class or using our services, you agree to these Terms.
Rooted in Motion operates pole fitness classes at Aerial Arts Studio, Maidstone, Kent, United Kingdom.
2. Booking Terms
2.1 Class Bookings
- Bookings must be made in advance through our booking system or by contacting us directly
- Spaces are limited and allocated on a first-come, first-served basis
- Bookings are confirmed immediately upon successful payment
- You are responsible for ensuring your contact details are correct at booking
2.2 Payment
- Payment is required at the time of booking
- We accept payment methods shown at checkout
- All prices are in British Pounds (GBP) and include VAT where applicable
- Class passes and packages are governed by Section 6
3. Cancellation Policy
All times are based on studio local time (United Kingdom).
- Cancel 24+ hours before class start: full refund to the original payment method
- Cancel 12–24 hours before class start: 100% class credit issued to your account
- Cancel less than 12 hours before class start: no refund or credit (late cancel)
- No-shows: treated as late cancels (class forfeited)
Credits:
- Credits are valid for 60 days
- Credits are non-transferable
- Credits can be used for standard class bookings only
If the studio cancels a class, you may choose a full refund or credit.
Refunds are processed immediately but may take 3–10 business days to appear depending on your bank.
Cancellations must be made through the booking system or by contacting us directly before the applicable deadline.
4. Health and Safety
4.1 Health Requirements
- You must inform us of any injuries, medical conditions, or physical limitations before attending class
- Pole fitness requires physical exertion; consult a medical professional if unsure
- You participate at your own risk and are responsible for your safety
- You must follow instructor safety instructions at all times
4.2 Age Requirements
- Participants must be 18+ or have written parental consent
- Proof of age may be required
4.3 Studio Rules
- No lotions or oils on hands or body
- Remove jewelry that may damage equipment
- Respect equipment and studio space
- Follow instructor guidance
- Be respectful to other participants
5. Limitation of Liability
Pole fitness involves inherent physical risks. By participating, you acknowledge and accept these risks.
Rooted in Motion, its instructors, and Aerial Arts Studio are not liable for injuries, damages, or losses arising from participation, except where liability cannot legally be excluded.
You agree to indemnify and hold harmless Rooted in Motion and Aerial Arts Studio from claims arising from your participation.
6. Class Passes and Packages
- Passes are valid for the stated period from purchase
- Passes are non-refundable
- Passes are non-transferable unless explicitly approved in writing
- Expired passes cannot be extended or refunded
- Passes cannot be shared between multiple people
- Introductory offers apply only to first-time students
7. Code of Conduct
Participants must:
- Be respectful and supportive
- Follow instructor guidance
- Maintain an inclusive environment
- Respect the studio and equipment
- Arrive prepared and on time
We may refuse service or remove participants who violate these rules.
8. Changes to Terms
We may modify these Terms at any time. Updated Terms will be posted with a new "Last updated" date. Continued use of services means you accept the changes.